1. - We do not accept returns or exchanges.

2. - We repair the watches in CHINA for the aftersale service, not in Spain. We cannot pay your repair costs in case if you decide to fix the faulty watch at your local watchsmith.

3. - When a watch is returned for repair, it must be properly packed, in a trackable way and shipping cost are payed by the buyer. We are not responsible if your returned watch was not delivered to us. We return your repaired watch by registered airmail from China free of charge* 

4. - Once your package is shipped and you have a valid tracking number, we don´t have any kind of control above the delivery time and we are not responsible for any delay but the shipping companies

5. - If the package was returned to us because after an attempted delivery nobody went to pick it up, in these cases the buyer pays the shipping cost again.

6. - If package is not delivered or seized by the customs we will give you a refund or re-ship your package at no cost(one time). Please note that shipping costs are non refundable. We are not responsible for custom VAT/Tax you might pay in your country on deliver.

7. - If package was delivered and the goods were stolen, we are not responsible for that, we cover your loss only if package was not delivered or seized by the customs. PLEASE DO NOT SIGN FOR EMPTY PACKAGES.

8. - Payment options are: WesternUnion 10% discount ,EU bank transfer 5% discount，wise 10% discount and BTC 8% discount.

9. - All our watches have a 6 month warranty, otherwise noted in the announcement. Warranty does not cover water damage.

10. - Torobravos is taking privacy policy very seriously. Your details will never be facilitated to a third party for ANY reason.


* If you would like another shipping method than registered airmail to return your repaired watch, please contact us.